FAQs
Delivery
How do I amend or cancel an order?
All of our rude cards are printed on demand and posted as quickly as possible, and it may not always be possible to cancel or amend your order. Please contact us and we will do our best to help.
How do I track my order?
All of our cards are delivered by Royal Mail Second Class as standard which means they aren't trackable. However if you've splashed the cash and upgraded your delivery to include a trackable service, your tracking number will be available on your dispatch email.
My order hasn't arrived
Oh no, we're sorry to hear that. If you order hasn't arrived within 7 working days, please contact our team.
How do I use a Promotional Code?
Well look at you getting a cheeky little discount. You'll be able to slide your promotional code in at the checkout.
My item arrived damaged
Oh no, we're sorry to hear that. We pack all of our orders with care and send everything in board backed envelopes. But if your postie has been a bit rough and your card is damaged, please get in touch with our team and we will put it right.
Will all items be dispatched together?
Yes, everything is made by our team so everything will be in the same package.
What delivery options are available?
We offer a range of delivery options and they can be viewed here. If it's urgent, make sure you order by 3pm for same day dispatch.
How long does delivery take?
Delivery times depend on the service you select, please visit our delivery page for more information.
Cards
Can I personalise a card?
Yes, we have a range of rude cards that can be personalised.
What size are the cards and what are they made from?
It's not always the size that counts, but all of our cards are A5 and are printed on high-quality 300gsm Gloss card.
Can I send a card directly to the recipient?
At the moment, you'll have to take the lead on that. It is not a service we currently offer, but we're getting there. We'll let you know when you can.
Do all rude cards come with an envelope?
Obviously.
Website and Payment
I'm having trouble logging in
Try resetting your password. If that still doesn't work, get in touch with the team.
What payment options can I use?
You can pay online using all major Credit and Debit cards, Paypal, Shop Pay, Apple Pay and Google Pay. Unfortunately, we no longer accept Cash, IOUs or Dickpics.
Still can't find what you're looking for?
If you still can't find what you're looking for, get in touch with our team and we will be more than happy to help.